Refund policy

Return and Refund Policy

Thank you for shopping at WashedBlackDryTrading Product and Software Engineering.

 

Sorry if you had an issue with one of our Products, please let's us know what the issue is and will try to resolve it as fast and to the best of our abilities a soon as possible!

Right of Withdrawal:

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision by a clear statement (e.g. by email or Whatsapp).

Conditions for Returns:

The product must be returned in its original condition, unused, undamaged, and in the original packaging.

All tags, labels, and accessories must be included.
We reserve the right to refuse a refund if the product shows signs of use, damage, or is not in resalable condition.

Return Process:

Contact us first to request a return.
After approval, send the product back to us.
You are responsible for the return shipping costs, unless the product is defective or we sent the wrong item.

Once we receive the returned product and inspect it, we will process the refund.

Refunds:

Refunds will only be issued after we have received and inspected the returned product.

If the product is in good condition, we will refund the full purchase price (excluding original shipping costs, unless the return is due to our error).

Refunds will be made to the original payment method within 14 days after we receive the returned item.

Defective or Incorrect Products:

If you receive a defective, damaged, or incorrect product, please contact us within 14 days. In these cases we will cover the return shipping costs and provide a full refund or replacement.

Exceptions:

The right of withdrawal does not apply to:
Customized or personalized products
Sealed goods that are not suitable for return due to health protection or hygiene reasons (if unsealed after delivery)
Goods that are inseparably mixed with other items after delivery
If you have any questions, please contact us before returning any item.

 

Thanks for Shopping with us!

Have a great day!